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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
Programmable Logic Controller Product Lines (PLCs) by AutomationDirect
Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.
Is Online Server Backup Appropriate for Your Business by Iron Mountain Digital
May 13, 2009 - (Free Research) Read this white paper to examine the setbacks of traditional backup, gain a better understanding of online backup, and discover why Iron Mountain's LiveVault solution for automated server backup and recovery won the 2006 award for Best Storage Software Solution from the Software and Information Industry Association.
Top 10 Ways to Protect against Web Threats by Blue Coat
January 01, 2006 - (Free Research) The Internet has become a playground for criminals who leverage its universal accessibility to commit small to large corporate crimes. This white paper provides the top ten ways users can protect themselves and their networks from the constant threats that exist on the Internet today.
Fundamentals of a Well-Built SAN by Hewlett-Packard Company
August 12, 2009 - (Free Research) The purpose of this white paper is to describe the benefits of a clustered architecture in comparison with traditional controller-based architectures, and to discuss the technology that makes HP LeftHand SANs better by design.
Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation
September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.
September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
Communications Skills for Remote Support by LogMeIn, Inc.
September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
Network Security for Small Business by Cisco Systems, Inc.
September 2008 - (Free Research) Achieving effective network security for small business requires a solution designed to fit your needs today and can adapt to tomorrow's threats. This paper examines how best to protect your network, as well as the benefits a secure environment offers.
How to Get Ahead in a Challenging Economy by Cisco Systems, Inc.
August 2009 - (Free Research) Like their larger counterparts, small businesses are turning to innovative, network-based communication tools to work more efficiently for less. Cisco offers a number of unified communications solutions tailored specifically to small businesses.
Get Ahead with a Business Communications Network by Cisco Systems, Inc.
August 2009 - (Free Research) Even the smallest business can live large with a business communications system from Cisco. Why switch to a small business communications system from Cisco? Because when you combine voice, video, and data in a single network, you can cut costs and get more done.
5 Mandates of Software Development Teams by Black Diamond Software
September 2009 - (Free Research) In order to drive software success it is essential to follow 5 non-negotiable mandates. Watch this Webcast to learn more.
actiTIME 2.0 - Time-Tracking Software by Actimind, Inc.
September 2009 - (Free Research) actiTIME is a time-tracking application for small and medium size teams. It helps improve business process, analyze performance and reduce costs. It provides an easy way to track time, manage job assignments, generate reports and prepare billing data.
Optimize Application Performance and Security by Blue Coat
May 2009 - (Free Research) Blue Coat ProxyClient helps deliver a headquarters work experience to all employees wherever they are. With ProxyClient, you can define which applications to accelerate and which to block based on security and bandwidth requirements.
A Better Bottom Line - Implementing Efficient Business Solutions by SAP AG
February 2008 - (Free Research) Efficient operations help you better control costs and enable you to offer
more competitive pricing and terms to your customers. SAP Business One, a single, affordable application designed for small businesses, lets you streamline operations, access accurate information quickly, and get a 360-degree view of key business areas.
Protecting Server Data in Small and Medium-sized Businesses (SMBs) by Iron Mountain Digital
September 2006 - (Free Research) The use of computer resources throughout business operations increases the volume and importance of data for SMBs. Examine a framework for current methods of server data protection, and steps in evaluating an online disk-based server backup sol...
Practical Strategies to Accelerate Business Applications across the WAN by Blue Coat
April 2006 - (Free Research) As more IT professionals are turning to application & server consolidation, costs and the importance of performance is growing. This white paper takes a look at acceleration technologies - the challenges, benefits, and techniques of this alternative.
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