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Your search for keyword: Customer Service/Help desk returned 87 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Marketing Management | Integrated E-Commerce Solutions | Business to Business Web Commerce | Customer Service (General) | Business Intelligence Solutions | Web Content Management and Publishing | Business Process Management (BPM) | Enterprise Search / Search Engines | Email Campaign Management | Customer Relationship Management (CRM)

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ShopVue - Shop Floor Execution (SFX) by CASCO

Three applications combined around a core of Shop Floor Data Collection - Labor Management, Machine Tracking (OEE) and Paperless Dispatch -creates a new category called Shop Floor Execution(SFX).It is a subset of “Collaborative Manufacturing Execution”. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Everything You Don't Know about Desktop Search by ISYS Search

May 2008 - (Free Research) Discover the difference between today's newer consumer desktop search products and the mature, tried-and-true business-oriented solutions. Includes a 12-step checklist to help you better evaluate desktop search for the enterprise.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BPI as a Strategy: Moving Business Process Improvement Efforts from Department-Level to the CIO’s Desk by Metastorm

May 2008 - (Free Research) CIOs may need to move beyond a “general manager” mindset and re-fashion themselves more as change agents, with insight and expertise about as many lines of business, departments, and processes as possible.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company)

RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

NetAcuity IP Intelligence Technology by Digital Element.

NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Forrester Research: Web Content Management for External Sites by SDL Tridion

August 2008 - (Free Research) Read this white paper to discover how to implement comprehensive Web Content Management (WCM) to establish an effective Web presence. Explore the steps necessary for managing and delivering persuasive content experiences.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Purchasing for Procure-to-Pay Value with SAP Solutions by Esker Inc.

September 2008 - (Free Research) In this webcast, learn about intelligent e-purchasing technology that integrates with SAP solutions to automate the entire process.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Is Your Network Ready? - Meeting the Challenges of Today's New Communications Environment by Alcatel Lucent

August 2008 - (Free Research) Building on the solid foundation of advanced, comprehensive network design, the service provider will mitigate the inherent risks associated with transformation, bring new services to market and enhance customer experience.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

From Concept to Customer: Winning Web Strategies for Small Business by BuyDomains.com

June 2008 - (Free Research) Launching a successful Web site is one of the single most important steps any small business can take, but doing it well does require planning, investment and commitment to the long-term.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Vestcom International: Personalization Drives Repeat Business by Exstream Software.

April 2008 - (Free Research) Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software's Dialogue solution to design a sophisticated relationship management program that is fostering...
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ISYS: Desktop Search Engine - Enterprise Search Tool by ISYS Search

ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Keep Your Web Customers Coming Back: Three Improvements to Enhance Your Customer's Experience by Cisco Systems, Inc

February 2008 - (Free Research) Read this whitepaper to learn how to ensure a positive Web experience for your customers. Discover three steps you can take right now to enhance your customer's experience.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Accelerate Time to Market of AJAX and Flash-based Applications by Keynote Systems

February 2008 - (Free Research) This Webcast explores the steps necessary to delivery a positive and rich user experience utilizing AJAX and Flash-based applications.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Got Traffic? Strategies to Survive Peak Demand in a Web 2.0 World by Keynote Systems

February 2008 - (Free Research) This Webcast highlights the growing impact of Web 2.0 technology on performance and the end user experience. Gain insight into the top ten errors made during performance testing.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

5 Tips to Turn Your Website into a Marketing Machine. by HubSpot

June 2008 - (Free Research) Learn 5 tips - SEO (search engine optimization), blogging, marketing analytics, and more - to leverage the Internet and transform your website into a marketing machine.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

5 Tips to Turn Your Website into a Marketing Machine by HubSpot

June 2008 - (Free Research) Learn how to use search engine optimization (SEO), blogs, and marketing analytics to transform your website into a marketing machine that will attract qualified prospects and convert a higher percentage of them into customers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Global Web sites: Localization, a Never-ending Story by SDL Tridion

June 2008 - (Free Research) Organizations face many challenges when creating a constellation of global Web sites. They need to maintain brand consistency while allowing for variations that reflect local culture. Creating truly localized Web sites can be a daunting process, in…
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco PCI Compliance Services by Cisco Systems, Inc

July 2008 - (Free Research) Cisco PCI Compliance Services assist companies in achieving and maintaining PCI compliance. Read about vulnerability and gap assessments, remediation work to achieve compliance, and continuous monitoring to maintain PCI compliance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study - Gaining a Competitive Edge: Enetrix by Oracle Corporation.

June 2008 - (Free Research) Organizations that can transform information into intelligence effectively are able to make better decisions about their future. Learn how your organization can deliver and grow business intelligence capabilities on efficient and scalable infrastructure.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The New Language of Business: SOA and Web 2.0 by IBM Software Group

August 2008 - (Free Research) In this document, Sandy Carter, Vice President of SOA and WebSphere Strategy, IBM Corporation, takes readers through a specific roadmap on how, where, when, and why to embrace a SOA strategy.
(WHITE PAPER) GO TO WHITE PAPER

Dynamic Content in Action: DiscountBeautyCenter.com Case Study by Listrak.

January 2008 - (Free Research) Listrak's marketing and professional services departments teamed up to help DiscountBeautyCenter.com, an online supplier of brand name cosmetics, fragrances, and professional beauty supplies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web Content Management: Beyond Traditional Models by SDL Tridion

May 2008 - (Free Research) This webcast examines the types of content management systems available, the differences between standard WCM and persuasive WCM that both manage and deliver content, and explores web delivery extras such as personalization and multichannel delivery.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Economic Impact Of Oracle Universal Content Management by Oracle Corporation.

July 2008 - (Free Research) This Forrester Consulting report examines the total economic impact and potential ROI that companies may realize by deploying Oracle Universal Content Management, a systematic approach of managing structured and unstructured content.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Best Practices to Ensure High Performing Web 2.0 Applications by Keynote Systems

March 2008 - (Free Research) Web 2.0 technologies such as AJAX and Flash promise a strategic advantage and a radically different customer experience - Customer Experience 2.0.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ITIL Version 3 and the IT Service Catalog by newScale (E-mail this company)

April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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