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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software
March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Introduction to Microsoft Dynamics CRM Online by Microsoft
September 2009 - (Free Research) This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Drive Real-World Business Processes with Microsoft Dynamics CRM by Microsoft
September 2009 - (Free Research) Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM by Microsoft
September 2009 - (Free Research) Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Improve Customer Relationships Using the 2007 Office System by Microsoft
September 2009 - (Free Research) This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft
September 2009 - (Free Research) Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Grow Your Business with the Visibility to Capture More Sales Opportunities by Microsoft
September 2009 - (Free Research) In part one of this webcast series, we show you how the productivity of your sales teams can be dramatically increased by utilizing the enhancements in the newly released Microsoft Dynamics CRM 4.0.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM by Microsoft
September 2009 - (Free Research) This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting by Microsoft
September 2009 - (Free Research) View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit by Microsoft
September 2009 - (Free Research) This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Transforming Customer Service into a Strategic Asset by Microsoft
February 2008 - (Free Research) View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Do Extraordinary Things Everyday with Microsoft Dynamics CRM! by Microsoft
September 2009 - (Free Research) In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Increase Sales Productivity by Creating a Connected and Collaborative Sales Force by Microsoft
September 2009 - (Free Research) Find out how you can get the sales solution of the future today. In this webcast, you learn how creating a connected, collaborative sales team can help you win new business, as well as keep the business you already have.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0 by Microsoft
September 2009 - (Free Research) View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM by Microsoft
September 2009 - (Free Research) Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People" by Microsoft
March 2007 - (Free Research) By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP Solutions for Small Businesses and Midsize Companies: Improve Efficiency, Grow Profitability by SAP AG
October 2009 - (Free Research) This interactive guide presents an overview of several SAP business solutions specifically designed to help small businesses and midsize companies improve operational efficiency and grow profitability.
(EBOOK) VIEW ABSTRACT | GO TO

Pivotal CRM: Built For Sales by Pivotal CRM, a CDC Software solution
July 2009 - (Free Research) In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.
(PRODUCT DEMO) VIEW ABSTRACT | GO TO

Customer Experience IQ Report by Vovici
October 2009 - (Free Research) The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM
December 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Make CRM Work the Way Salespeople Do by Oracle Corporation
October 2009 - (Free Research) This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Proven Strategies for Successfully Deploying An Electronic Health Records Solution by Kofax, Inc.
September 2009 - (Free Research) This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Social CRM Comes of Age by Oracle Corporation
April 2009 - (Free Research) Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ONE Oracle News for Midsize Organizations - Issue 05 by Oracle Corporation
June 2009 - (Free Research) In this issue of ONE, Oracle takes a look at how insight combined with effective customer-facing processes can help you rise above your competition while at the same time gaining loyalty with your customers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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