Customer Experience Management (CEM) Software, Hardware, Services and Research Papers

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Transform Your Online Presence: The Five “C’s” of Web Content Management with Forrester Research by Interwoven, Inc.

October 2008 - (Free Research) In this webcast Stephen Powers and Eben Miller explains the five “C’s” of web content management.

(WEBCAST)

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Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies (E-mail this company)

Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai.

(SERVICE)

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Online Video: The New Merchandising by Akamai Technologies

September 2008 - (Free Research) This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy.

(WHITE PAPER)

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Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies

Akamai Technologies managed services address core weaknesses of the public Internet, using the Akamai platform - 25,000 servers across 69 countries - to detect and avoid problem spots.

(SERVICE)

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Eight Strategies for First Rate Customer Service by Cisco Systems, Inc.

February 2008 - (Free Research) This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.

(WHITE PAPER)

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